FAQs

How to order

1. Add item to your cart.
2. Click on the Cart icon in the upper right corner to view your cart.
3. Click on the Checkout button.
4. Enter Billing and Shipping Details.
5. Select a payment option.
6. Click on Confirm Order Button.

Payment options

Paymongo

1. On the payment method option select paymongo.
2. After clicking “Complete order” you will be directed to paymongo site to complete your purchase securely.
3. On the dragonpay site, select your desired payment option and follow further instruction.
4. Upon successfully completing the payment process, paymongo will send notification for successful transaction.
5. Dwinstore will send a confirmed order notification via email.

How do I receive my order?

Orders can be recieved via delivery.

Shipping

Shipping is currently available for Metro Manila only.

How to track my order

• When logged in, go to My Account to access your dashboard.
• You may see the status of your orders on the order history.

How do I request a refund?

To request refund, send an email to sales@walterpcs.com with the following subject and details.

               SUBJECT              :              Refund Request

               BODY                    :              Order Number

                                                            Refund Amount

An Walter Online Sales Representative will call you within 24 hours upon receipt of the email.

How to return an item?

Before you return an item, please coordinate first with us thru our Dwinstore page or email us  at sales@walterpcs.com and we will provide instruction on how to process item return.

What is the policy on item warranty?

For complete details, please refer to the warranty information.