Exchange Policy
On items claimed to have a factory defect, customers shall report this within thirty (30) days from the date of the receipt. The issue must be emailed to service@dwinstore.com and a PC Worth Technical Support Representative will provide instructions on the matter.
Only items deemed defective by DWP Technical Support Team can be returned or exchanged. Replacement or exchange due to change of mind is not allowed.
Please note that the item must be in its original delivery condition complete with the packaging which includes manual, accessories, and other inclusions in pristine physical condition. Original copy of Sales Invoice must also be included.
The defective item may be sent back through the nearest DWP Group branch.
For further inquiries, email us at inquiry@dwinstore.com 

Order Cancellation Policy
DWP Group reserves the right to cancel any order(s) received for any of the following reasons:
System error In the event of system error, order/s may be cancelled automatically. Payment will be refunded within 3 to 5 working days. Please notify inquiry@dwinstore.com right away.Non-compliance with order requirements including stock hoarding on certain items.Stock DiscrepanciesFraudulent activitiesAct of nature such as calamities and other severe weather conditionStrict health safety protocolOther instances that are beyond the control of PC WorthIn case of dispute, the Dwinstore.com e-commerce management decision will prevail.For any cancellation concerns and other inquiries, please email us at sales@dwinstore.com or inquire@dwinstore.com.