1.A warranty slip is required for the return, exchange, or repair of any defective product purchased from PC Worth. If the warranty slip is lost, the end user can present the product's box, if the serial number and barcode sticker are intact and readable. Registered users can also provide the product warranty record from the Product Warranty menu on their account dashboard.

2.Items claimed to have a factory defect will be sent to Technical Support for evaluation, which may take some time. A product is eligible for replacement if returned to Dwinstore within thirty days (30) days of purchase, in good condition, with all accessories, manuals, and packaging intact, and confirmed defective by Technical Support. PRODUCTS RETURNED AFTER THIRTY DAYS OR WITH PHYSICAL DAMAGE ARE NOT COVERED BY THIS POLICY and must go to the product service center for assistance.

3. GUIDELINES UPON CLAIMING WARRANTY:The Warranty Slip issued by Dwinar Computer Center must be presented with the concerned item with the correct serial number and the warranty sticker is intact. Failure to comply NO WARRANTY SLIP MEANS NO WARRANTY.During the warranty period, Dwinar Computer Center provides free warranty repairs at our shop. THIS DOES NOT COVER ANY SOFTWARE-RELATED ISSUES. IF YOUR STORAGE DEVICE IS DEFECTIVE, Dwinar Computer Center IS NOT LIABLE FOR ANY LOSS OF DATA OR FILES. WE STRONGLY ADVISE BACKING UP ALL IMPORTANT FILES BEFORE BRINGING YOUR UNIT IN FOR REPAIR.NO RETURN POLICY unless the product is defective.NO CASH REFUNDS

4.WARRANTY PERIOD:The warranty period for all products begins upon the purchase date and is indicated on the warranty slip and recorded on the Dwinstore eCommerce Product Warranty menu, accessible only to registered users.

5.MONITOR AND LAPTOP WARRANTY:Monitor: LCD/LED monitors with 1-5 dead pixels are considered functional.Monitors with 6 or more dead pixels are eligible for warranty claims.Monitors under warranty must be returned with the original box, all accessories, stand, and Styrofoam.Laptop Warranty:Covers defects in hardware components, including the processor, memory (RAM), storage (SSD/HDD), display, and power adapter.Exclusions: The warranty does not cover physical damage, liquid spills, or SOFTWARE-RELATED ISSUES. Damage from misuse or unauthorized modifications will void the warranty.Service and Support: Warranty repairs can be performed at any authorized service center. Ensure the original box, accessories, Styrofoam, receipt, and warranty slip are presented when making a claim

.6.NO WARRANTY ON SOFTWARE, CONSUMABLES, OR FREEBIES

7.Within the warranty period, all defective items are subject to inspection and repair only. The decision and duration for replacement depend on the distributor or manufacturer of the defective item(s).

8.THE WARRANTY DOES NOT COVER THE FOLLOWING:a)No box means no warranty. items must be complete in package (box, accessories, and manual) for warranty.b)If the warranty sticker is tampered or missing.c)If the warranty slip is not presented.d)The product serial number has been altered, defaced or removed. e)Free or promo items given away. f)Compatibility is customer’s responsibility. Dwinstore is not liable in any customer’s decision. g)Software issues such as defects/ malfunction caused by viruses and software incompatibility.h)Damage including bent pins, blown metal burns, cracks, corner, rust, corrosion, molten wires, circuit board cut braces, scratches, dents, moist, pest infection, natural disasteri)Damage caused by the customer due to accident, transport, delivery, misuse, mishandling, negligence, abuse, incidents, use of product in voltages other than designated.j)Damages caused by self –repair or modification not authorized by Dwinstore. k)Printers using refillable inks, injectable inks, or continuous ink systems will automatically void the warranty. l)Video cards or GPUs are used for mining.

9.There will be no on-site service and no lending of backup/services units. ALL SHIPPING COSTS RELATED TO WARRANTY CONCERNS SHALL BE AT THE ACCOUNT OF THE CUSTOMER.10.If the replacement for a defective item is no longer available (phased-out already), Dwinar Computer Center reserves the right to offer an alternative brand/ Model to the customer based on the current market value of the item or the actual purchase price, whichever is lower. In case of upgrades, DWinar Computer Center reserves the right to ask for an additional payment from the customer provided the said amount is agreeable to the customer. (e.g. P350 upgrade from 250gb to 500gb hard disk).11.In no event or circumstance will Dwinar Computer Center or DCC’s supplier be liable to the client for any direct, indirect, incidental, special or consequential damages arising out of the use of any product or documentations like computer hardware, software, accessories, upgrades, etc. including any lost profit or lost savings or any claim by any party. We will not be held liable for delays on the items sent to third party manufacturing either for repair or replacement.

12.Any warranty items not claimed within 30 days from date of notice will be charged 50 pesos/ day as a storage fee. WARRANTY ITEMS NOT CLAIMED WITHIN 90 DAYS WILL BE SUBJECT TO DISPOSAL IN FAVOR TO OUR COMPANY.

13.Prices and stock are subject to change without prior notice.

14.By ordering online, I agree that my data will be used to process my order and enhance my experience on Dwinstore.com.

15.IF THE ITEM/S WAS PURCHASED ONLINE, THE CUSTOMER IS CONSIDERED AGREEING WITH THE WARRANTY TERMS AND CONDITION (STATEMENT ABOVE) WITHOUT THEIR SIGNATURE.

16.Same day delivery is applicable only for Metro Cebu and nearby areas of Mandue, Lapu-lapu and Talisay with 3PM cut off time

17.REFUND POLICY FOR UNAVAILABLE ITEMSIf a product purchased through our website is not available, we ensure a prompt and hassle-free refund. The timeframe for the refund to be reflected in your account varies based on the payment method used:Debit and Credit Card Transactions -Up to 30 days.GCash Transactions -Within 24 hours.GrabPay Transactions -Within 24 hours.Maya Transactions -Within 24 hours.BPI Online Banking Transactions -Upon request, at least 3 banking days.UBP Online Banking Transactions -Upon request, at least 3 banking days.BillEase Transactions -Within 24 hours.Over-the-Counter (OTC) Refunds -Refunds not available for OTC transactions (7-Eleven, M Lhuillier, Cebuana).